If you are experiencing any issues with payments on your platform, and do not know what is causing the issue. It is best for Thrinacia support to look into the issue for you. In order for us to help you, we would require the following:
1. A valid credit card – This is needed to test the payments (it is only necessary if you are in LIVE mode in your payment settings from the admin dashboard). It is preferred to send us the access details to an account that has previously made a successful payment. As an alternative solution, you can also send us your card details to the Nexus system. You can do this by adding the details to a text file, go to your project, click on the files tab, then click on New file.
We will delete your card details when we are finished with testing.
2. Admin Access to your Stripe account. You can provide admin access to the Stripe account via team member access. Read the following article to learn how to add team member to your Stripe account: https://support.stripe.com/questions/invite-team-members-or-developers-to-access-your-stripe-account
You will have to add dev@thrinacia.com with admin access.
3. How you received the issue. We would need to know the steps that you took to receive the issue. Please include any screenshots or videos if necessary. We will need to know the operating system + version and the browser + version that was used to reproduce the issue.
You can send the information to support@thrinacia.com.